Communication Skills Part 1
In this video Jay explores different communication skills that can help us in a variety of different scenarios. He explores how to deal with angry clients, clients with memory loss, hallucinations, language barriers and much more!
01:36 – “Friends” GIF
02:06 - ‘Barbara’ confusion clip
Taken with full permission for use from ‘Barbara, the whole story’ – The Burdett Trust for Nursing https://www.youtube.com/watch?v=DtA2sMAjU_Y
06:31 - Carer image 1
06:33 – Carer image 2