Communication Skills Part 1

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In this video Jay explores different communication skills that can help us in a variety of different scenarios. He explores how to deal with angry clients, clients with memory loss, hallucinations, language barriers and much more!

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References 

01:36 – “Friends” GIF

https://giphy.com/explore/its-not-what-you-said

02:06 - ‘Barbara’ confusion clip

Taken with full permission for use from ‘Barbara, the whole story’ – The Burdett Trust for Nursing https://www.youtube.com/watch?v=DtA2sMAjU_Y

06:31 - Carer image 1

 https://www.planlifecare.com/

06:33 – Carer image 2

 https://www.seniorlivingforesight.net/