Communication Skills Part 1


In this video Jay explores different communication skills that can help us in a variety of different scenarios. He explores how to deal with angry clients, clients with memory loss, hallucinations, language barriers and much more!

More Resources


01:36 – “Friends” GIF

02:06 - ‘Barbara’ confusion clip

Taken with full permission for use from ‘Barbara, the whole story’ – The Burdett Trust for Nursing

06:31 - Carer image 1

06:33 – Carer image 2