Communication Skills Part 2 

About

In this video Jay explores different communication skills that can help us in a variety of different scenarios. He explores how to deal with angry clients, clients with memory loss, hallucinations, language barriers and much more!

More Resources

Coming soon!

References 

02:50 – Family photo album

 https://dailycaring.com/4-ways-reminiscence-therapy-for-dementia-brings-joy-to-seniors/

08:08 – Carer image 1

 https://www.planlifecare.com/

08:50 - “Friends” GIF

 https://giphy.com/explore/its-not-what-you-said

Throughout - ‘Barbara, the whole story’ clips throughout – taken with full permission for use from The Burdett Trust for Nursing

https://www.youtube.com/watch?v=DtA2sMAjU_Y