Communication Skills Part 2 


In this video Jay explores different communication skills that can help us in a variety of different scenarios. He explores how to deal with angry clients, clients with memory loss, hallucinations, language barriers and much more!

More Resources

Coming soon!


02:50 – Family photo album

08:08 – Carer image 1

08:50 - “Friends” GIF

Throughout - ‘Barbara, the whole story’ clips throughout – taken with full permission for use from The Burdett Trust for Nursing