Communication Skills Part 2
About
In this video Jay explores different communication skills that can help us in a variety of different scenarios. He explores how to deal with angry clients, clients with memory loss, hallucinations, language barriers and much more!
More Resources
Coming soon!
References
02:50 – Family photo album
https://dailycaring.com/4-ways-reminiscence-therapy-for-dementia-brings-joy-to-seniors/
08:08 – Carer image 1
08:50 - “Friends” GIF
https://giphy.com/explore/its-not-what-you-said
Throughout - ‘Barbara, the whole story’ clips throughout – taken with full permission for use from The Burdett Trust for Nursing