Home > information > Terms and conditions
Terms & Conditions
Prices
Our aim is to produce a pricing strategy that is consistently at the market rate for the same specification. Our prices are set to run from April to March each year. From time to time exceptional conditions require review.
Items may be altered to accommodate pack size changes or in other circumstances which are beyond our control. Notice will be given and revised prices advised where possible.
Specific product prices may increase on an exceptional basis should market conditions dictate, i.e. paper related products.
Our invoice shows the exact price and the total amount charged. Prices ruling are at date of despatch not at date of order.
Non Stock Products (9 figure / blue numbers):
Prices shown are guide prices only. Please ring the Sales Team on 01622 605 099 for further information at the time of ordering. Carriage may be charged for certain products. If you receive an invoice and are not in receipt of the goods please contact the Sales Team on 01622 605 099 within 7 days of the invoice date.
Quotations
We are happy to quote for special requirements. Please contact the Sales Team on
01622 605 099 or email sales@simplicare.co.uk
Value Added Tax
All prices exclude VAT. Customers who are not exempt will be charged VAT at the appropriate rate.
Payments
There are various methods of payment:
1. We send you an invoice and you can arrange to pay by cheque or bank transfer.
2. Direct Debit.
3. Electronic Invoicing.
4. Credit or Debit Card Payments over the telephone.
For further information contact 01622 605 099.
Payment Terms
Strictly net within 30 days of invoice date.
Failure to make payment within the allotted time may lead to action being taken for the recovery of the debt and may result in the suspension of supplies until a satisfactory credit position has been restored.
Goods sold to the purchaser remain the property of Simplicare until all outstanding debts have been paid. Goods should be securely stored in such a way that they are clearly the property of the sellers and may be collected to settle any outstanding debt.
Health & Safety At Work Act 1974
The Control of Substances Hazardous to Health Regulations 1999 (COSHH)
This catalogue contains details of many items, some of which may be hazardous if they are not used properly.
Where possible notes have been included in the catalogue to draw attention to known hazards. However, under the above legislation, it is the duty of the employer to provide sufficient information, instruction, training and supervision as is reasonably practical and to carry out risk assessments to ensure the health and safety of employees and anyone not in their employment who may be exposed to risks to their health and safety.
You should therefore check (if possible with your safety officer) that you have sufficient information on the products that you order and use, and any necessary notes of guidance,instructions for use, special labelling of the product etc, to enable you to comply with the above legislation.
Simplicare will provide reasonable quantities of relevant COSHH Data Sheets upon request for items which it supplies from stock. These Data Sheets can be obtained by contacting 01622 605 099 or by writing direct to:
COSHH Data Sheets Enquiries c/o
Warehouse Control. Simplicare, Gibson
Drive, Kings Hill, West Malling, Kent ME19 4QG
For Non Stock supplies please request this information at the time of ordering.
Guidance on health and safety matters should be available from the responsible department or manager in your own organisation.
Alternative Products
We reserve the right, should circumstances dictate, to supply a product of a specification that differs from that detailed in the catalogue. In such cases every effort would be made to supply a product of at least the same quality.
Orderline/Info: 01622 605 099
Fax: 01622 605329
Damaged Goods
We will replace all damaged goods free of charge providing notification is received within 3 working days and the items are made available for collection or examination in their original containers.
Faulty Goods
Please notify us as soon as a fault is discovered and we will gladly investigate the matter on your behalf.
Collection of Goods : To arrange a collection please contact the Sales Team on 01622 605 099.
All stock goods ordered in error will incur a 10% handling charge. Direct items ordered in error will incur a handling charge at the discretion of the manufacturer. Please contact the Sales Team
on 01622 605 099 to arrange for collection. Goods must be in original packaging.
Delivery
Delivery at Customers Premises
Deliveries are made to ground floor entrance point, unless otherwise prearranged.
Please check the number of packages and containers and sign for these only as this represents your proof of delivery. When goods are delivered, please sign, print name and state time of receipt on the drivers sheet.
If when you check the contents, there is a discrepancy, please report this within three working days to our Sales Team on 01622 605 099 or Fax 01622 605 329.
We will not accept liability for shortages or damages reported outside these time limits. The title of goods supplied shall remain with Simplicare until such time as full payment has been received.
We recognise the need for special delivery requirements on certain sites. Where required please contact us on 01622 605 099.
Cancellation of Orders
Where the customer wishes to cancel an order for non stocked goods, this cancellation must be made within 24 hours of the date the order was placed. If orders are not cancelled within this period a charge may be incurred. Simplicare also reserves the right to pass on any charges that may be incurred due to customers ordering in error.
Quality Assurance
Simplicare regards the fitness for purpose of the goods purchased as being of prime importance. It is our policy to obtain best value for money. Products selected for supply are tested where necessary to ensure that the items concerned are satisfactory.