Here we have tried to answer those questions that are most often put to us by customers.
We hope they will prove of use, but should the answer you are seeking not be here please do contact us.
or
by telephone on 01622 605099
What delivery areas do you cover?
Simplicare are able to deliver products nationwide using TNT our dedicated carrier who will deliver to a ground floor entrance point. [Back to Top]
How long will it take my order to be delivered?
We offer free next day delivery on stock items for orders over £30 if you place your order by 12pm. Orders placed after 12pm will delivered a day later. Specially ordered products may take up to three weeks to be delivered. To clarify exact delivery times please contact Simplicare on 01622 605099 or sales@simplicare.co.uk [Back to Top]
How do I set up an online account?
Contact Simplicare on 01622 605099 or sales@simplicare.co.uk with your account number and request an online account. We will then set you up with a user name and password, usually the same day. [Back to Top]
I have forgotten my user name and / or password how do I reset it?
Contact Simplicare on 01622 605099 or email sales@simplicare.co.uk with your Account Number and we can reset your account. [Back to Top]
Can you source products which are not listed on the website?
Simplicare are constantly reviewing our product range. If there are specific products you require but are not shown online or in the catalogue, please contact the Sales Office on 01622 605099 or email sales@simplicare.co.uk [Back to Top]
Can I use the site to place regular orders without inputting all the details each time?
Regular orders can be saved as shopping lists in your account and selected each time you access your account. Alternatively you can access your previous orders and upload the contents to your shopping basket. [Back to Top]
Can employees set up orders for the management to approve at a later time?
Simplicare can set up additional users who can access your account to create and save a buying list of products for your authorisation. [Back to Top]
Can I request a specific delivery day?
A specific delivery day can be arranged, when you reach the Checkout, after you have entered your order reference, you can insert the required date for delivery. [Back to Top]
Can I arrange for products to be delivered to an alternative address?
Alternative delivery addresses can be set up for your account please contact Simplicare on 01622 605099 or email sales@simplicare.co.uk [Back to Top]
How will I receive confirmation of my order?
After you have completed your order you will receive an email confirmation and a paper invoice. [Back to Top]
I ordered the wrong product, how do I cancel it?
Contact Simplicare 01622 605099 as soon as you notice an error, quote your Account Number and Purchase order number and we will be able to assist you [Back to Top]
There was a problem with my delivered order, what do I do?
Contact Simplicare on 01622 605099 or sales@simplicare.co.uk within three days of receipt of your order quoting your account number and purchase order number [Back to Top]
How do I return an unwanted product?
All stock items ordered in error will incur a 10% handling charge for collection. Direct items ordered in error will incur a handling charge at the discretion of the manufacturer. Contact Simplicare on 01622 605099 or email sales@simplicare.co.uk to arrange for collection. Goods must be in their original packaging. [Back to Top]
Do you supply COSHH Sheets for your products?
COSHH Sheets are available for applicable products and are dispatched with these products when first ordered. Should you require additional copies please contact Simplicare on 01622 605 099 or email sales@simplicare.co.uk or download from the website. [Back to Top]